Experiencing issues with your WordPress website and it’s not working properly? In this tutorial I will explain how to diagnose and fix common problems to get your site back up and running smoothly.
Dealing with a malfunctioning website can be frustrating, but with the right approach, you can diagnose and fix the problem. In this comprehensive troubleshooting guide, we’ll provide you with expert tips and practical solutions to help you determine why your WordPress website is not working and guide you through the steps to resolve the issues efficiently.
Whether it’s a plugin conflict, theme compatibility issue, server glitch, or other common problems, we’ve got you covered.
When you encounter issues with your WordPress website, it’s essential to understand the underlying problem before diving into solutions.
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Is your WordPress website not working as it should? Don’t worry!
The phrase “WordPress website not working” covers a broad range of potential issues, each requiring a specific approach to troubleshooting. By investigating further, you can narrow down the cause and find an appropriate solution.
Common culprits include conflicts between plugins, incompatibilities with themes, server-related problems, or even issues with the WordPress core files.
Let’s explore these scenarios and equip you with the knowledge to identify the root cause of your website’s malfunction.
In this tutorial I will explain the topics below in more detail to help you solve the problem for your WordPress website:
- Check Theme conflicts
- Check Plugin conflicts
- Verifying Server Issues
Check Theme conflicts
First check if the problem is caused by the theme of the WordPress website.To do this, go to Appearance in the WordPress dashboard and select Themes.
As I have often explained in previous tutorials, it is wise to have a backup theme ready.
By activating the backup theme and then refreshing the website in the incognito browser, we can determine whether the problem is caused by the previous theme.
It is possible that a bug has occurred after an update in a theme or a plugin that prevents the website from working properly. If that is the case, then it will usually also be fixed with the next update.
But of course, you don’t want to wait for that and have a good solution until then.
If the problem no longer occurs when you switch to the backup theme, you can run the site on it for the time being.
You may have to set up the header and footer when activating if for the first time. Make sure you have done that beforehand so that the header and footer are displayed properly when you switch to the backup theme.
WordPress Theme problem solving checklist:
- Temporarily switch to a backup WordPress theme.
- Determine if the issue persists with the new theme.
- If the problem resolves, the previous theme may be incompatible or faulty.
Check Plugin conflicts
When troubleshooting your WordPress website, one crucial step is to check for plugin conflicts. First open a new browser in an incognito tab and go to your website.
Then go to the Plugins overview in the WordPress dashboard and there you can see all the plugins that are installed and which of them are activated.
First, deactivate all plugins installed on your website.
Next, reactivate the first plugin that was active and make sure to clear the cache of your website after you’ve done that.
If you’re using SiteGround you can do this by clicking on the Purge SG Cache option in the bar at the top in the WordPress dashboard.
For my website Elementor is the one of the most important plugins so I activate that one first to see if it works properly without any of the other plugins and then clear the cache.
Note: Are you experiencing responsive issues when using the Elementor editor? For example, when all widgets are wrongfully alligned to the left, you can fix this very easily. In this tutorial I’ve explained how to solve responsive issues with the Elementor plugin.
If you use Elementor and your site has layout issues, you can also try to regenerate the CSS & Date with Elementor.
Now go to the incognito browser tab and refresh the page after the cache is cleared. If the problem still occurs, make sure to repeat the same steps for every other plugin that is activated. Don’t forget to clear the cache again after activating each plugin.
When the problem occurs after activating a specific plugin then you know which one is causing the issue. Always check if you have the latest version and if that’s already the case you can search for an alternative plugin that won’t cause the issue.
You can also contact the support of the plugin to ask if they can provide more information about the issue and help to solve it.
WordPress Plugin problem solving checklist:
- Deactivate all plugins and reactivate them one by one.
- Clear cache after reactivating each plugin
- Open browser in incognito tab and refresh the page of your website
- Observe if the issue reoccurs after activating a particular plugin to find the cause of the problem
Verifying Server Issues
If the problem is not solved after you’ve checked the plugins and theme, then you check for any error messages that may shed light on the issue.
If you have your website hosted at SiteGround you can find the error log in the Site Tools panel of your website.
Go to the Statistics option in the left menu and select Error log to see if any notifications appear with information regarding the problem of the website.
You can also contact the hosting providers support and see if they can give any information about the issue and how to solve it.
Verifying Server issues checklist:
- Check hosting statistics error log
- Contact your hosting provider to see if they can help you to find the cause of the problem and solve it.
Preventing Future Problems
To prevent similar issues from arising in the future, adopt these preventive measures:
- Regular Updates:
- Keep your WordPress installation, themes, and plugins up to date.
- Update immediately when new versions are available to ensure compatibility and security.
- Establish a robust backup strategy to protect your website’s data.
- Schedule regular backups and store them in secure off-site locations.
- Security Measures:
- Utilize security plugins to fortify your website against vulnerabilities and attacks.
- Implement strong passwords and enable two-factor authentication for added security.
- Testing and Staging Environments:
- Set up a testing or staging environment to safely experiment with changes.
- Test plugin and theme updates, code modifications, or major design changes before applying them to the live site.
In this troubleshooting guide, we’ve provided you with valuable tips and solutions to diagnose and resolve issues when your WordPress website is not working correctly.
By following the step-by-step procedures, you can identify the underlying problems and apply the appropriate solutions to get your site back up and running smoothly.
Remember to stay proactive by keeping your WordPress installation, themes, and plugins updated, implementing robust backups, and taking necessary security measures.
By doing so, you can minimize the chances of encountering similar issues in the future and ensure a stable and secure WordPress website.
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